Points Reward allows you to reward customers with points whenever they make a purchase from your store.
This feature helps encourage customers to buy again, collect points, and redeem them as cashback for their next purchase.
It is a simple way to build customer loyalty and motivate repeat purchases.
Why Use Points Rewards? #
Points Reward is useful if you want to:
- Encourage customers to return and buy again.
- Give customers extra value after every purchase.
- Create a simple loyalty program without using promo codes.
- Reward members who actively support your store.
- Increase repeat orders by allowing customers to redeem collected points as cashback.
For example, instead of giving discounts to everyone, you can reward customers who have already purchased from your store.
Example Scenario #
You want to reward customers with points for every purchase they make.
For example:
- Customer spends: RM1,200
- Points setting: 1 point for every RM1 spent
- Points earned: 1,200 points
If your cashback setting is:
- 1 point = RM0.10 cashback
Then customers can use their collected points 1,200 point = RM120 as cashback when making their next purchase.
This gives customers a reason to come back and continue buying from your store.
How to Setup Points Reward #
Step 1: Go to Customers #
From your admin dashboard, go to Loyalty Program
Look for the Points Reward
Step 2: Enable Points Reward #
Turn on the Points Reward toggle to activate the program.
Step 3: Set the Points Earning Rate #
Enter how many points customers can earn for every RM1 spent.
Example:
- 1 point every RM1 spent
This means customers will earn 1 point for each RM1 they spend.
Step 4: Set the Cashback Value #
Enter the cashback value for every 1 point redeemed.
Example:
- RM0.10
This means each point is worth RM0.10 when redeemed.
Step 5: Set the Points Expiry Period #
Enter how many days the points will remain valid.
Example:
- 60 days
This means the customer’s points will expire after 60 days. Setting an expiry period can encourage customers to return and use their points before they expire.
Step 6: Save Your Settings #
Click Save to apply the Points Reward setting.
Once saved, customers can start earning points when they place orders that are marked as Paid and Completed.
💰Tips for Setting Cashback Value 💰 #
- As a general recommendation, merchants can start with 1 point for every RM1 spent and set the cashback value between RM0.01 to RM0.03 per point.
- This gives customers around 1% to 3% cashback, which is usually more sustainable for most businesses
- Merchants with higher profit margins may offer up to RM0.05 per point, but it is recommended to calculate the business margin first before setting a higher cashback value.