Share & Earn allows your members to share their referral link with friends, family, or followers. When someone places an order using the referral link, the member can earn a cashback reward.
This feature helps merchants turn existing customers into promoters for the store. Instead of depending only on paid ads, merchants can encourage happy customers to share the store with people they know.
Referral marketing works well because people are more likely to trust recommendations from friends or family. Many referral programs also use rewards to motivate customers to keep sharing. A good referral reward should be attractive enough for customers, but still safe for the merchant’s profit margin. Some eCommerce referral guides suggest starting with a reward that is around 10% to 20% of the average order value, but merchants should adjust this based on their own product margin and business cost.
How Share & Earn Works #
Member shares referral link → Friend clicks the link → Friend places an order → Order is marked as Completed and Paid → Member receives the Share & Earn reward → Reward appears in the member’s cashback balance and transaction history
📝Note: Share & Earn rewards will only be given after the order status becomes Completed and Paid
How to Setup Share & Earn #
Step 1: Go to Customers #
From your admin dashboard, go to Loyalty Program
Look for the Share & Earn section.
Step 2: Enable Share & Earn #
Turn on the toggle button for Share & Earn.
Once enabled, you can start setting the referral reward.
Step 3: Choose the Reward Type #
You can choose between:
Percentage
The reward is calculated based on the referred customer’s order amount.
Example:
- Share & Earn Percentage: 5%
- Referred customer order: RM100
- Member earns: RM5 cashback
Flat
The reward is a fixed amount, no matter how much the referred customer spends.
Example:
- Share & Earn Flat Value: RM5
- Referred customer order: RM100
- Member earns: RM5 cashback
Step 4: Set the Expiry Period #
In the Day(s) before expiring field, enter how many days the Share & Earn cashback will remain valid.
Example:
- 30 = Cashback will expire after 30 days.
This means the member must use the Share & Earn cashback within 30 days before it expires.
💡Why Expiry Period Is Important #
- The expiry period helps create urgency.
- If the cashback does not expire, customers may delay their next purchase.
- When the cashback has an expiry date, customers have a stronger reason to come back and use it before it expires.
Example: Member earns RM5 cashback from referral. Cashback expires in 30 days.
- Member may return to the store earlier to use the cashback before it expires.
- This helps merchants encourage repeat purchases after the referral reward is given.
Step 5: Save the Settings #
After setting the reward type, reward value, and expiry period, click Save.
The Share & Earn program will now follow your settings.