Privacy Policy

Last Updated: June 2026

1. Introduction

Just Order Today Sdn Bhd 202101025639 (1425939-H), (“JustOrder.Today”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our website, ecommerce platform, mobile services, support channels, and related services.

By accessing or using JustOrder.Today, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Account Information

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing information
  • Business registration details (if provided)

Store Information

  • Store name
  • Store settings
  • Product listings
  • Orders
  • Customer information entered by merchants

Website & Usage Information

  • IP address
  • Browser information
  • Device information
  • Operating system
  • Usage analytics
  • Referral sources
  • Cookies and tracking technologies

Support Communications

  • WhatsApp messages
  • Email correspondence
  • Support tickets
  • Feedback and survey responses

Payment Information

Payments are processed through third-party payment providers. JustOrder.Today does not store full payment card information.

3. How We Use Your Information

We use personal data to:

  • Create and manage accounts
  • Provide ecommerce platform services
  • Process subscriptions and billing
  • Deliver customer support
  • Improve platform performance
  • Develop new features
  • Detect fraud and abuse
  • Maintain security and system integrity
  • Send important service notifications
  • Send marketing communications (with consent where required)

4. Merchant Customer Data

Merchants using JustOrder.Today may collect personal information from their customers.

In such cases:

  • The merchant acts as the Data Controller.
  • JustOrder.Today acts as a Data Processor.
  • Merchants are responsible for obtaining necessary customer consent and complying with applicable privacy laws.

We process customer data only to provide services to the merchant.

5. AI Features

Certain platform features may use artificial intelligence technologies to assist merchants with:

  • Product descriptions
  • Marketing content
  • Customer communications
  • Store optimization

Information submitted to AI-powered features may be processed by approved service providers solely for the purpose of providing the requested functionality.

6. Third-Party Services & Integrations

We may share data with third-party service providers necessary to operate the platform, including:

  • Payment gateways
  • Shipping providers
  • Analytics providers
  • Cloud hosting providers
  • Customer support tools
  • Communication platforms
  • Marketing services

Examples may include Stripe, Billplz, Fiuu, Revenue Monster, EasyParcel, Delyva, Google Analytics, Meta, WhatsApp Business and other integrated services.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain login sessions
  • Remember preferences
  • Improve website performance
  • Analyze traffic
  • Measure advertising effectiveness

Users may manage cookie preferences through browser settings.

8. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Upon account closure, data may be retained for a reasonable period where required by law, taxation, security, or legitimate business purposes.

9. Security

We implement reasonable technical and organizational measures to protect personal data, including:

  • Encrypted communications (SSL/TLS)
  • Access controls
  • Secure cloud infrastructure
  • Regular security monitoring

No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

10. International Data Transfers

Your information may be processed and stored in countries outside Malaysia where our service providers operate.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

11. Your Rights

Subject to applicable laws, you may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Withdrawal of consent
  • Deletion of personal data where applicable
  • Restriction of processing
  • Information regarding how your data is used

Requests may be submitted through our support channels.

12. Account Deletion

Users may request account deletion by contacting our support team.

Certain information may be retained where required by law, security obligations, fraud prevention, accounting requirements, or legitimate business interests.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with the revised effective date.

14. Contact Us

JustOrder.Today

Website:
https://www.justordertoday.com

Email:
[email protected]

WhatsApp Support:
+60182101130

If you have questions regarding this Privacy Policy or how we handle personal data, please contact us using the details above.